Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Special order custom made T-Shirts are exempt from being returned as is typical with custom products, however if there is an issue with your order please contact us at customerservice@fastcustomtshirts.com
Additional non-returnable items:
- Gift cards
- Downloadable software products
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time (up to 5 days) before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@fastcustomtshirts.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@fastcustomtshirts.com and send your item to: Fast Custom T-Shirts 22349 93A Ave N.W. Edmonton Alberta T5T 7K3
To return your product, you should mail your product to: 22349 93a Ave NW Edmonton Alberta T5T 7K3.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at, customerservice@fastcustomtshirts.com for questions related to refunds and returns.